Accommodation 

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Booking Process & Details

CAP Partner is the official housing agent for IWA World Water Congress & Exhibition 2022

CAP Partner
Nordre Fasanvej 113
2000 Frederiksberg C, Denmark
T: +45 70 20 03 05
VAT number: DK34599963

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CAP Partner uses the online platform “m-anage” by JMarquardt Technologies GmbH.

You are required to create and account in order to book accommodation.  We will collect personal information for the sole purpose of hotel bookings and invoice. We will supply the hotel with your full name as well as any special requests you may have made.

Individual bookings (1 – 9 rooms) can be made through the online platform. There are individual cancellation/refund terms for each hotel and these are mentioned under the description of each hotel. By making a booking through the online platform you confirm the acceptance of these terms. Your confirmation letter will also contain the details.

Group bookings of 10 or more rooms should be requested by email ( ss@cap-partner.eu ). Payment and cancellation terms for groups (10 or more rooms) will be agreed within the individual contract.

All prices are stated in DKK per room per night, and include breakfast and 25% VAT.

Hotel brochure

PAYMENT
Payments must be made by credit card at the time of booking. We accept Visa or Mastercard. Your billing information including credit card numbers will automatically be encrypted by SSL and therefore prevent any unauthorized or unscrupulous persons from prying into the transmission. Credit card payments require a 2 step authentication. Contact your credit card company if you have issues with the authentication process.

CONFIRMATION
Your booking will only be confirmed upon successful credit card payment online. The confirmation will be sent by email (check your SPAM filter in case you do not receive the e-mail) and will confirm the details of your booking (hotel name and address, arrival/departure dates, room type and specific wishes). The confirmation will also contain the cancellation/refund terms that apply for your booking. Your credit card (invoice) receipt will be attached.

CANCELLATION TERMS (1-9 rooms)
All cancellations must be made in writing by email to ss@cap-partner.eu Receipt of cancellation will be confirmed by email. No refunds will be granted in case of late arrival, early departure, or no-show. Refunds will only be returned to the credit card used for payment. Any refund, if applicable, will be confirmed by email. Please see your confirmation email for specific terms related to your hotel booking.

Cancellation terms (1-9 rooms)

Until 8 August 2022: Full refund.
Between 9 August – 18 August 2022: Refund only possible if no charges are incurred by the hotel.
On or after 19 August 2022: No refund

Disclaimer: CAP Partner cannot be held liable for any claims of reimbursement should IWA, World Water Congress & Exhibition be cancelled, or in the event of an extraordinary occurrence beyond the control of CAP Partner, whether foreseeable or not foreseeable. We strongly advise you to arrange for your own personal travel insurance to cover any such costs. CAP Partner will naturally seek to help to reduce any costs.